At one client site, the CTO from the head office wanted to introduce metrics to help him monitor what was going on across all of the new product initiatives. Like the other delivery managers at the time, I understood his need. But when I opened up the first spreadsheet defining the template I needed to report to–my jaw dropped.
It seemed like most of the numbers were about compliance to the centralized directives, particularly with respect to timeliness. With very little focus on whether or not what we were doing will actually make the company any money. If we were successful at hitting those timelines, we wouldn’t necessarily make anything until those delivery dates were hit.
Months and years away.